Established for a little less than 20 years, Medihelp has grown from a private plan start up to a public medical aid scheme boasting more than 200,000 members. With a focus on providing plans to suit all needs and budgets while also offering the additional 'perks' that some have come to expect from medical schemes the company claims to be one of the most affordable and customer orientated out there. But is that really the case?
Medihelp Plan Basics
In their efforts to serve as many different demographics as possible as one of their stated goals Medihelp offer five basic plans to choose from that can then be customized using network only provider options that drive down the cost of the plan even further.
In addition to the industry standard hospital only and full coverage plans Medihelp also offer plans especially geared towards families, especially for those looking to get the most out of what might be a limited amount of available funds.
To help potential subscribers make a choice between plans the Medihelp website offers an easy to use comparison tool as well as live chat features whenever needed.
The flagship special programme offered by Medihelp is the Healthprint Programme. It is available to all members at no extra cost. Healthprint access is granted to members as soon as they sign up via a 'member's only' portal located on the main Medihelp website.
Via this portal, in addition to being able to manage many of the basic aspects of their medical aid policy they can also choose to input personal health and lifestyle data to gain access to personalized ongoing reports, advice and tracking in regards to basic health and wellness while also having access to a number of product and service discounts offered in both the healthcare and the general retail fields.
Expectant mothers can choose to enroll free of charge in the Mom and Me program, which while offering extensive amounts of information and advice also offers significant discounts on baby items such as clothing and OTC medications.
Finally for the active minded there is the Multisport Club. This feature offers discounts at approved gyms and sponsors member meet up events and sporting tournaments.
In addition to being able to submit any and all claims online via their member portal Medihelp offers their subscribers the unusual benefit of being able to request pre-approval for services that require it online or via text 24 hours a day, seven days a week. Obviously this certainly beats being on hold on the telephone for extended periods of time and for non-emergency requests an answer within a maximum of 24 hours is guaranteed.